2 12:45 Panel debate - Keeping up with Customer Experience in the contact centre

12:45 - 13:15

Customer Experiences are becoming the focal point of the Contact Centre as companies look to differentiate their offerings. For the Channel it is essential they are aligned with the right technology provider to allow them to service their customer’s needs. That might mean utilizing AI to free up agents for higher value interactions or it may mean ensuring you have a fully integrated omni-channel offering to cover all potential customer touch points. If you are looking to add value with your Contact Centre offering this is the session for you.

Panellists:
Stuart Dorman, CIO, Sabio
Sam Hodgetts, Director, FCP
Martin Taylor, CEO, Content Guru

Ian Hunter, Contributing Editor, Comms Business