WhatsApp integration with Xelion

The WhatsApp Business platform is an efficient, scalable solution designed for businesses to integrate into their day-to-day operations on the Xelion platform. Seamlessly integrating into the Xelion platform, WhatsApp Business empowers any team to deliver exceptional personalised customer service.

Enhance customer service

WhatsApp Business enables your customers to deal with multiple enquiries and have complete visibility of incoming enquiries. Through automatic routing, enquiries can be directed to the right person and place, keeping customer experiences seamless and customer service a high priority.

Send and receive any file, any format

WhatsApp for Business is changing the face of customer service. Send and receive media documents, URLs, images and video to customers.

Instant communication with customers

Customers expect excellent communication, and the demand for instant access to a business’ customer service team is high. As a Xelion partner, the ability to offer your customers WhatsApp Business allows them to stay a step ahead and offer their customers outstanding service. By channelling conversations via Xelion, you can track all your communications in one system