Why WhatsApp?
Customers want convenience, and service on their terms. Whether it’s to purchase a product or seek customer care, they require quick and effortless communication routes.
WhatsApp is one of the most popular messaging apps out there, so it makes perfect sense to offer it as an alternative method of communication for customers.
Running in real time, the WhatsApp Business integrator provides a more informal environment for your consumers to communicate through and continues to allow you to provide a personal touch to customer service.
By channelling conversations via Xelion, you can track all your
communications in one system.