Contact Centre Connect is our modern contact centre solution to help your customers to create an exceptional experience for their customers, boosting their brand, building satisfaction and improving their efficiency. Contact Centre Connect features include:

• Outstanding voice/call quality
• Industry leading reliability
• Simplified communications with a unified interface
• Cusomisable Agent statuses
• Intelligent customizable routing
• Automatic call distributer to support Voice SLAs
• Flexible deployment options
• IVR with speech recognition enabled
• Self-service to accelerate resolution time
• Quality Assurance and monitoring
• CTI – screen POP with 300+ CRM/business system integrations
• Attendant Console
• Customisable Wall Boards
• Dashboards for monitoring and alerts
• Powerful real-time and historic reporting
• Included 90-day call recording, plus low-cost long term storage
• Optional Call Transcription and Sentiment Analysis